Compliments, Complaints and Feedback

My Total Choice and Control welcomes feedback about the services we provide.

Comments and complaints help us to improve the work that we do. If you or your Representative wish to give feedback to My Total Choice and Control, please contact

Email: mytotalchoiceandcontrol@gmail.com

Phone 0415 777 072 and ask for the Complaints Officer.

Complaints can be made orally, in writing or by any other appropriate means, and can be made anonymously.

If you or your Representative are not satisfied, or do not want to talk to My Total Choice and Control directly about your complaint, you can also contact the following organisations:

• NDIS Commission by calling 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. You can also contact the National Relay Service and ask for 1800 035 544 or complete a complaint contact form at https://www.ndiscommission.gov.au/participants/participants-make-complaint

• Alternatively, you can contact the National Disability Insurance Agency by calling 1800 800 110 or visiting one of their offices in person, or through the NDIS website at https://www.ndis.gov.au/contact.